Webrage - Are You Contributing To It?

Last Updated: 7 November 2006


Well, it had to come. Road rage, air rage, and now web rage. Online businesses around the world are receiving more and more complaints and even abuse from web users becoming frustrated with some common practices on the internet.

Is your business contributing? The following are a few of the most common causes of aggravation for web users.

  • Unanswered emails

    Leaving emails unanswered or unacknowledged is the same as ignoring a phone message or letter. It's downright rude and very bad customer service. If I have taken the time to write to you then I expect a response. Remember that I have a life apart from you and don't have the time or patience to follow you up if you don't respond. There are plenty of other businesses out there that will help me.







  • Pop-up windows

    Never, ever, have pop-up advertisements on your site. It's late, I'm tired, I just want to get the information I need, but I visit your site and it automatically spawns another browser window (or two) telling me I should enter the latest competition for a digital camera. Please, if I'm interested in buying something then I probably will through a normal link or ad on your page, not one that keeps popping up every time I enter or leave your site.

  • Slow loading web pages

    Yes, you may have a great web site with a fantastic introduction, design, or soundtrack. But all I want is to get to your main site without waiting 2 minutes for it to download. Give me an option to view your site with or without the fancy graphics. Then I won't switch to another site after I get tired of waiting.

    Want some tips on what to include and what to leave out? Go to http://www.southwestecommerce.com/library/webpageinfo.htm

  • Forwarding hoax emails

    For some reason, many of us seem to throw common sense out the window when it comes to email. It's fascinating how many things that would be offensive or silly to pass on through normal mail are passed on to others through email without any thought.

    Do everyone a favour. When you receive an email about a computer virus, a petition to stop oil mining in the Antarctic, or a warning about bananas containing a flesh eating virus, please check it's truth before passing it on.

    A great service we like to use is at http://www.breakthechain.org where you can get the latest on the huge range of email hoaxes doing the rounds at the moment and check the email before deleting it or passing it on.

Do your best to make your online customer's experience with you a positive one. Remember, one customer with one bad experience can let a lot of other people know very quickly.


Contact us for more information on this topic.


Disclaimer: This page is designed to provide information only and is not a substitute for advice that is specific to your business. Before acting on any of the information above it is important you seek further advice from a professional who has taken into consideration the nature and circumstances of your business.

BACK TO LIBRARY

 
 
   
Home  |  Site Map  |  About Us  |  Affiliates  |  Links  |  Contact Us                         (c) 2007 South West eCommerce